Customer Success at MarketInvoice: Joanna Mulligan
No two days are ever the same in Customer Success, which is part of the enjoyment. We are the first port of call for our contract customers, so we spend some days out of the office meeting them to understand their businesses and others dealing with queries and questions regarding the facility. There is great interaction with the other internal teams dealing with Sales, Tech, Risk, Operations and Marketing, again making it a diverse day!
The team! We all work closely together and some of the situations we deal with can be very complex or more on the day-to-day side, there is always the support provided to talk it through if needed. This culture promotes development and is important when you are having a busy day.
I was working at a boutique recruitment company for 2 and a half years before joining MarketInvoice. The client interaction and account management was the side I was interested in and I wanted to try something completely different. I joined MarketInvoice in September 2017 and haven’t looked back.
The biggest challenge was learning a completely new industry and product. Although difficult, it was with the support from my team as well as sitting with all the other teams in the office that I really got to understand the ins and outs of invoice finance. The training internally continues and I am now part of the ‘CID School’.
Typically I am out meeting friends or trying new places for dinner. I recently completed a 10km, so I try to get a run in when I can.
Success means the achievement of goals and the ability to always be learning. Challenging the status quo to achieve the best possible outcome in what you are doing.