Business finance can be complicated, but it doesn’t have to be. Here are the answers to some of the most common questions we get about our Selective Invoice Discounting solution. And if you don’t find what you’re looking for here, your account manager is always happy to help!

GETTING STARTED

  • What security will I need to provide in order to get an invoice finance facility?

  • This will vary depending on your specific business and requirements but here are the kinds of security we may ask for:

    • Personal Guarantee
    • Fraud indemnity
    • Debenture
  • Now that I have an invoice finance facility, how do I get started with using it?

  • 01 ADD CUSTOMERS

    Add a customer to your account by searching our system. If they're not already there, just add them manually. We'll set up a Barclays trust account in your company's name and this will be the account your customer will need to pay into going forward.

    02 UPLOAD INVOICES

    You can upload an invoice and our system will automatically pull all the details we need. Alternatively, you can enter the invoice details manually. In some cases, you'll also need to upload a few supporting documents, for example copy contracts or sale T&Cs.

    03 GET FUNDS

    Once your invoice is verified, you'll have funds in your account within 24 hours.

  • Why does my customer pay into a trust account?

  • We take an "assignment" over the invoices we fund, which means you transfer the legal ownership of them to us. It’s an important security requirement that the proceeds are paid directly to us by your customer. When your customer pays an invoice, the full amount goes into the trust account. We’ll deduct the amount we've already advanced to you against that invoice as well our fees and transfer the remaining balance to your business bank account.

    Fees only apply to the invoices that we've funded.

    Any other payments made into your trust account by your customer (that don't relate to an invoice we've funded) will be transferred into your business bank account, free of charge.

  • Will you do credit checks on my customers?

  • We look at Credit Bureau data on both your company and your customer.

    VERIFICATION

  • What is invoice verification and why is it necessary?

  • As part of our process, we need to assure our investors that there aren’t any discrepancies with the invoice you’ve uploaded. This includes checking that the invoice is approved and that all details are correct.

  • How is the first invoice from a new customer verified?

  • In most cases, if it’s the first time you've uploaded an invoice from a new customer, we’ll need to call them to verify the invoice. At this stage, we’ll also confirm your trust account details with your customer. We’ll ask you to notify your customer in advance of our call so that they’re aware that we will contact them.

    When we contact your customer, we’ll never openly disclose the fact that we're calling on behalf of MarketFinance. Our preferred approach is to say that we're calling on behalf of your company or are the finance partner for your company. We may only disclose the name MarketFinance in our verification calls if we're specifically asked to do so by your customer. If you have an alternative preference regarding how we contact your customers, please let us know.

  • Will this damage my relationship with my customer?

  • Our goal is always for you to maintain full control over your customer relationships. In normal circumstances, we’ll always consult with you on when and how you would like us to talk to your customer. We never directly chase your customer for payment when verifying invoices although we may need to do this in other, more unusual circumstances; for example if an invoice is significantly overdue. If you need a fully confidential service, we’ll work with you to find a solution.

  • After the first time, how are subsequent invoices from my customer verified?

  • For most subsequent trades with the same customer, we can use an automated email tool to verify the invoices. When you submit a trade (upload invoices to receive funding against) on our platform, the tool will send an automated email to your customer (using the contact email address you have provided) asking them to confirm the invoice details. Your customer will simply click a link in the email to say that the invoice(s) is approved for payment. In normal circumstances, this is the only time we’ll need to contact your customer.

  • Are there any other ways to verify invoices?

  • Yes. The automated email tool may not be suitable for all businesses, so we’re happy to find alternatives. Other options include:

    CONNECTING YOUR ACCOUNT

    You can verify invoices quickly and easily by connecting your MarketFinance account to your business bank account. In most cases, verifying invoices this way means you’ll have funds in your account within 8 working hours.

    DIRECT EMAIL VERIFICATION

    You can copy MarketFinance directly into an email between you and your customer. The email needs to reference the invoice number, purchase order (PO) number, the invoice amount and bank payment details. We can only accept email verification if we're directly copied into the email (in other words, we can't accept emails that you forward to us from your customer).

    CUSTOMER PORTALS

    If your customer uses a portal to confirm invoices and payments due, we can use this as a way to verify invoices. Simply share your portal login details with us and we'll have access to everything we need for verification.

  • Why am I being asked to connect my business bank account to my MarketFinance account?

  • The simple answer to this question is that it will enable us to get you the funds your business needs much faster. If we can connect to your business bank account and then use that connection to successfully verify invoices you’ll generally have funds in your account within 8 working hours.

    Connecting your MarketFinance account with your business bank account may feel a bit unfamiliar but it’s likely that you’re already doing something similar with your accounting software. It’s a quick and easy way to make sure all the financial tools at your disposal are working together for your business.

  • How does connecting my business bank account speed up verification?

  • At its core, invoice verification is about confirming the buyer/seller relationship between your business and your customers. With a connection to your business bank account we can do this very quickly and without contacting your customers directly. That way you not only get fast and hassle-free funding, you also maintain complete control of your customer relationships.

  • Can I choose to disconnect my business bank account?

  • You can choose to disconnect your business bank account at any time. In fact, the connection will periodically expire and you’ll be asked to renew it. This ensures that you’re always in the driver’s seat when it comes to your finances.

    TRADES

  • Do I just fund one invoice in a trade, or can I fund multiple?

  • You can choose how many invoices you'd like to fund.

  • Can I fund invoices from multiple customers in the same trade?

  • Yes.

  • Once I submit a trade request, when can I expect to receive funds?

  • Once a trade is submitted and successfully verified, you can typically expect the funds to be in your account within 2 working days.

  • Can I advance the full face value of an invoice?

  • No, MarketFinance only advances a portion (up to 90%) of the face value of any invoice you trade on our platform. When your customer pays the invoice, we take off what we advanced plus fees and interest. Then we give you what's left over, called a "stub".

  • Why is the advance rate reduced for certain sectors?

  • We understand that your customers don't always pay invoices in full. This could be for any number of reasons including a trade dispute or genuine error. That's why we never advance 100% of the face value of an invoice; to allow a bit of breathing space for possible underpayments. We reduce our advance rate in cases where underpayment is more common in that particular sector than in others.

  • If a trade is made up of several invoices, will I get a stub every time an invoice is paid by my customer?

  • No, you'll only get a stub once the full balance that we advanced to you has been repaid. For this reason, we recommend choosing invoices with similar payment dates for trades made up of multiple invoices.

    FEES + PAYMENTS

  • What fees will I pay?

  • CONTRACT OPTION

    • Subscription fee: a fixed monthly fee for the facility
    • Listing fee: to cover the cost of CHAPS payments to send funds
    • Discount fee: interest charged on the funds you use

    PAY-AS-YOU-GO OPTION

    • Service fee: a percentage of the invoice face value
    • Listing fee
    • Discount fee
  • How is the discount fee (interest) calculated?

  • Your personalised interest rate is calculated using a wide range of data points. We take into account the duration of the invoice as well as financial information about your company and your customer.

  • Does the discount fee (interest) accrue on the net advance or gross advance?

  • Interest accrues on the gross advance, which is the amount before we take off our service fee.

  • Where can I see a breakdown of my costs (the fees and interest that I've paid)?

  • You can see a full breakdown of your costs by logging in to your MarketFinance account, selecting 'Reports' and then 'Trade History'.

  • Where can I see if a payment has been credited to my trust account?

  • Simply log in to your MarketFinance account and navigate to the 'Payments' section. You can select the relevant payment to see a breakdown of how this payment has been applied. You'll also get an automated email every time a payment is credited to your trust account.

    OVERDUE TRADES + INVOICES

  • What happens if an invoice is overdue?

  • It's important that you keep us informed about any delay or dispute with an invoice we've funded. This means you’ll need to contact us no later than 7 days after its expected payment date has passed to update us on the situation. If an invoice is overdue, a member of our team will contact you first. We'll only contact your customer if the invoice is significantly overdue or we have reason to believe there is a dispute or your customer may have already made payment elsewhere.

  • What happens when a trade goes overdue?

  • We understand that your customers may pay invoices late from time to time which is why we usually apply a two-week buffer on your trades to allow extra time for the payment to reach us. After that buffer expires, we consider the trade overdue and then follow this process:

    • First we'll email you to ask for proof (e.g. a remittance note) that payment is due or delayed
    • If it's been 10 days since the payment was due and we haven't had an update or payment, we'll give you the option repurchase the debt (pay the outstanding balance yourself) or propose a repayment plan. Depending on why the payment is delayed, you may also be able to ask for an extension.
    • If you haven't taken any of these steps by day 17, we'll have to send you a Demand for Repurchase. That means you'll have to pay the outstanding balance plus a fee of up to 10%. At this point, we'll also have to let your customer know that we have assignment over the invoice. In some cases, we may use other funds in your trust account to cover the overdue balance.

    OTHER

  • I have no MarketFinance trades outstanding, why am I being asked to send in a remittance note?

  • It's possible that we've received a payment on your behalf from an unknown customer or with a payment reference we don't recognise. As part of our Anti-Money Laundering Requirements, we have to validate the source of the payment if this happens. By providing an invoice or remittance note and adding the customer to your list on our platform, you’re confirming that it’s a valid relationship.

  • If I choose the subscription option, is there a termination clause in place that enables me to leave the contract early?

  • Yes, you can leave your contract early providing that you settle the remaining subscription fee. If you intend to end your contract at the end of the agreed term, you'll need to give us 3 months' notice.

    Don't have an invoice finance facility yet?